Upon ordering you will receive a confirmation email that includes our address for you to send your inclusions to. For any hair or pet fur please place in a watertight bag within a watertight envelope to send, with a clear note inside stating your name, return address and order. 

For ashes we are able to provide a small pot for you to send these to us, if you do not require this please locate a small, secure pot to send half a tsp per order (if you have an order with muliple items please include a full level tsp). This can then be placed inside a watertight envelope and sent to the address in the email. 

We recommend always sending signed for or tracked. 

Resin keepsakes will take approximately 2 - 3 weeks from the date we receive your inclusions to be back with you. Some jewellery items may take 4 - 6 weeks if the silver piece is custom made for us. 

The colours you can choose from can be found in the images - please let us know which colour base/Transparent tint you would like within your piece in the order notes.

If you have added engraving, this may add up to an additional 3 weeks as we then need to send to the engravers once we've received the pendant from our suppliers.