Your FAQs answered

We appreciate that the nature of what we do naturally brings abount a wealth of questions; and we want to ensure that you're as informed as can be throughout the ordering, design and creation process. As we cannot answer absolutely all questions sent to us, we have compiled a list of the most commonly asked questions to help answer any that you may just have! 


How long will my order take?

This varies depending on the items ordered. Any resin items - including breastmilk, will be completed within 4 to 8 weeks from the date we receive your inclusions or breastmilk vial (not the date the order was placed). If there is a significant delay with you sending us your inclusions, this will inevitably delay your turnaround time and this will always begin from the date we receive your items. 

For clothing items, your turnaround time will be 2 to 4 months from the date we receive your clothing.

What is a liquid gold enamel pin?

Follow the link below to view, read more about the sentiment behind the pin and read more about it's creator!

Can I have an update on my order?

In short, we cannot provide specific updates. Your order will be complete within 3 to 6 weeks from the date you sent your items to us. The only further update that will be provided from there is when we send tracking and confirmation of completion; this is namely due to the fact that your item is usually ready within a few days of us starting it, so there simply isn't an update to give before this. Please don't send multiple emails asking for updates as we cannot physically reply to them all. 

Can I get a ring sizer before I order?

Although we are able to provide them, we do not offer ring sizers unless the order is placed. You can specifically request a sizer instead of providing a ring size, and this will be sent with the kit to collect your inclusions and we do ask these are please returned with your inclusions.

Tracking isn't working, can you provide me with an update?

All our items are sent 1st or 2nd class signed for (unless you have paid extra for special delivery). This means that once the item is with Royal Mail we cannot provide any more information than is provided by Royal Mail. If it says 'we have your item, an update will be provided when we have attempted delivery' this means it is in their system and no further update will be available until it is either marked delivered or delivery fails and it will give details on how you can collect your item. 

My ring doesn't fit, what can you do?

As we take a ring size or provide a ring sizer, we always fulfil orders to the size requested. The first thing we will do is ask you to return the ring for us to size and check it is the correct size as per your order; if it is, then there is a £30 charge to replace with the correct size (for some rings this may be £50), but this must first be checked by a jeweller local to you to fully confirm your true finger size to ensure no further errors are made. If there has been an unlikely error our side and it doesn't correlate with the size ordered, we will replace the ring for free (and your original ring will always be returned with the new/sent back if you choose not to replace).

How long is my post order guarantee?

In the unlikely event your jewellery becomes damaged and we are satisfied that all care instructions have been closely followed and it was through no fault of your own, we will be happy to make free repairs or, if necessary replace jewellery for anywhere up to 8 weeks after you receive your finished order. Past this date, all repairs will be charged at £15 a time and any replacements will be charged between £30 and £60 depending on the replacement required (not applicable to any clothing keepsakes; this will be discussed on a case by case basis if requried). 


Due to the entirely bespoke and custom nature of our business, speficially as we use your inclusions across the board, no refunds will be offered and we do have a strict no refund policy. If there is an issue with your order we will be happy to discus this with you to fulfil the order to your requirements or expectations; however we will use our discretion for this service as not all repairs or replacements we deem necessary. 

Post Ordering

Let's Work Together

We hope this answers some of our most commonly asked questions, but if you do have a question that isn't answered here please feel free to contact us via this website or email and we will aim to respond within 24 hours.